HRSD - Is it required to buy licenses for all existing sys_users, or is it possible to limit?

Joanna W_grzyn
Tera Contributor

HR Service Delivery (HRSD)

 

When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table?

 

Is it allowed to limit the scope of licensing - for example, by implementing HRSD only for selected countries or user populations and generating HR profiles only for those specific users?

There is an ootb capability to configure client role assignment rules, as well as a related link on the sys_user record to generate HR profile. This functionality indicates that licensing may be scoped and limited rather than applied to all users.

 

Below, I have also included the HRSD license description. However, the description does not explicitly specify whether HR profiles must be generated for all users in the system or whether profile creation (and licensing) can be limited to a defined group of users:

 

An HR User is defined as any active User in the ServiceNow HR Profile table that is within their employment start and end date. Including full-time employees, part-time employees, contractors, and contingent workers. Applicants and alumni that are outside of an employment start and end date are excluded from the definition of HR User. Usage is limited to the number of HR Users. The number of HRSD Professional Plus HR Users must match the number of HRSD Professional HR Users procured by the Customer.

 

Is there an official statement or clarification on this matter?

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