Lifecycle Event Activity Notification not being triggered when using an Audience

[saireddycon]

We have an activity with a notification template attached to it. When an audience is set (We are checking for is user language is set to french, and one for when it is not), the activity is not triggered and the activity set directly jumps to finished instead of "Running Activities".

I have confirmed using the "view users" options in the audience that the user we are testing does match the criteria of the audience.

I have also tried to use generic audiences that come OOB such as "Active User" or "User has HR Profile" (the user used for testing matches both of these criteria).

When i remove the audience from the activity, the notification is triggered. Weirdly enough, this works perfectly fine on our Dev Instance but not on UAT (Exact same config that was moved using an updateset with no changes, and the same user for testing on both instances).

Any help is appreciated, thanks a lot!

[saireddycon]

Adding a few screenshots 

[Sandeep Rajput]

@saireddycon Please visit the Audience criteria and use the related link 'View users' to see if the user with whom you are trying to test qualifies the Audience criteria.

If this doesn't help, try reaching ServiceNow support via a support case.