need to get HR case number created using Record Insert
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3 hours ago
Using ATF, I have created an HR case in sn_hr_core_case table using Record Insert step .
I need the HR case number & Created date to validate in further steps.
I have also tried Record Query, which gives me only the sys ID of the HR case record created. I need HR case number & created date. Can anyone help me?
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3 hours ago
Hi @PraveenaD
Refer:
How do I get case number from record in ATF?
Also check
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 hours ago
the only option is to use Custom step
I shared solution back in 2022 for this, check and enhance
How do I get case number from record in ATF?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader