Setting Case assigned to on HR task Template is not working

[Manisha30]

Hi All,

There is a requirement where in the hr task should be assigned to case handler(parent case assigned to), to enable that we have set the parent case users to "Assigned to" in HR task template but no luck. The Assigned to of HR Task is not filled with the Parent case assigned to.

Can someone provide your expertise over here?

Thanks in Advance!!!
Manisha

[NiharikaU]

HR Task templates are static by design — they can't dynamically resolve  at runtime without additional logic.

Create a Business Rule for this logic.

Please like and mark this response if helpful for future reference  .  

[Manisha30]

Hi Niharika, 

Thanks for the quick response. But we can see for other couple of HR task templates the assigned to field is set to parent assigned to. We have compared the configurations for both the templates(working and not- working) and its the same but not working

[VaishnaviK3009]

Hi @Manisha30 !!

Please check this !

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant

[Manisha30]

Hi @VaishnaviK3009 ,

Thanks for your response. We did try with the above configuration but no luck, still not able to see the task getting assigned with case assigned to.