@BiswajitD
Hi,
Yes, you can remove specific HR Services from the Transfer Case → New HR Service dropdown.
If you want to exclude them from both HR Case Creation and Transfer Case, use Case Creation Configuration (sn_hr_core_config_case_creation) and add conditions under Limit service conditions.
If you want to exclude them from the service list returned by getServicesForUser(), the OOTB sn_hr_core.hr Script Include contains an EXCLUDED_SERVICES list. Add the sys_ids of the HR Services you want to exclude to that list.
So, for your example, add the sys_ids of:
- Request HR Report
- New Hire Onboarding Journey
This will cause those services to be excluded from the returned list.
Note: Updating sn_hr_core.hr means modifying an OOTB Script Include, so I would prefer the Case Creation Configuration approach where applicable. Use the Script Include approach only when you specifically need the exclusion behavior provided by EXCLUDED_SERVICES.
