Variable Editor to be created while creating HR case from Basic UI
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‎04-17-2023 04:30 AM
Hi Everyone,
i had a demand where when an agent creates an HR case from Basic UI he should get an editable variable editor that is same as the record producer created.
My assumption is that the Variable editor is only visible when a case is created from Record producer.
The demand is that while creating a HR case the variable editor should be visible so that HR agent can fill it out.
If not variable editor then please recommend some other alternative.
Regards.
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‎04-17-2023 04:54 AM
Hi @kartikey ,
The Variable Editor was removed from the scoped HR application in favor of the COE and Services functionality that was introduced in Istanbul. The COE tables are extensions of HR Case for the different Centers of Excellence within HR (ex: Employee Relations). This allows users to create COE specific fields directly on the appropriate case table without cluttering the other tables with irrelevant fields. This approach eliminates the issues of reporting on variables and adding them to list views. This also ensures that functionality such as fillable PDFs, notifications, and lifecycle events can easily leverage the data captured on the requested forms.
Below are instructions on the recommended way to handle variable data in the scoped HR app.
- Create the table columns representing the variables that need to be captured directly to the appropriate COE table (ex: "Disciplinary issue reasons" on the [sn_hr_core_case_relations] table).
- Create/update the variables on the record producer to map the variable value to the appropriate table column.
- Update the "Service table fields" on the HR Service to show/hide the necessary fields relevant to the service.
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‎04-17-2023 06:32 AM
Hi Sandeep,
I don't want to create custom fields, hence trying to leverage the use of Variables.
You mentioned 'The Variable Editor was removed from the scoped HR application' but we can create it , the only issue is that it'll only show up when HR case is created via record producer right?
i want to use it when creating a case from Basic UI.
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‎04-17-2023 06:36 AM
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‎05-21-2025 10:46 AM
Variable editor does not show up on HR Task even when the Parent HR Case is created from a record producer. Is this something that's possible ?