If you're reading this you've probably already seen the chat capability that ServiceNow provides. This is a great feature but it's only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to a standard homepage. This article explains how you can do it too!
Here's a link to the full solution at SNCGuru.
http://www.servicenowguru.com/content-management/adding-ess-chat-capability-homepage/
