Service-now.com was graciously invited by Mark Storace, IT Service Management Professional Association founder and CEO, to provide the vendor spotlight for the ITSMP-a Q408 newsletter. We jumped at the opportunity as we see current market forces colliding in our benefit. The economy and customer abuse by HP and BMC are driving ITSM professionals to find a better software alternative. Of course, Service-now.com can be the answer to many of these troubles.
Drawing an analogy to the world of sports, I try to explain why is now time, more than ever, for IT service management professionals to get in shape. Looking forward to your feedback.
