The CMDB is the most foundational aspect of ITSM, and with the help of this four-step best practice guide, you're sure to have the knowledge you need to build an maintain a healthy CMDB. Here's a summary:
With a healthy CMDB, you can:
- Minimize business service outages
- Quickly identify and respond to service outages
- Diagnose and fix service outages faster
All you have to do is follow these stages:
- Stage 1: Set your direction
- Stage 2: Build a team and governance model
- Stage 3: Design your configuration plan
- Stage 4: Show your CMDB's value to other organizations
- (The Takeaway): Manage service health
At the end of these stages, you'll see that the takeaway is your ability to manage service health better than ever.
To continue your journey with your CMDB, follow the links below to a webinar elaborating on the four stages and to answers to the most commonly asked questions:
