Cybersecurity Company Deploys ITSM in just 3 Months

[Deaddin Edris]

Recently the ServiceNow Global Services team and one of our key partners had the pleasure of working with one of the world's leading independent cybersecurity companies.

This organization was in the process of being spun off from its parent, which is a long- standing ServiceNow ITSM customer. Because of the spin-off, this organization had to decide on an ITSM solution, and decided that they wanted to keep on using ServiceNow after the ownership change. However, they faced a major challenge. Their parent company had an on-premises ServiceNow instance, and given the short spin-off time frame, they had only had 3 months to move its ITSM processes and data to a separate cloud-based instance. Faced with this incredibly short timeframe, the firm's IT team reached out to ServiceNow Global Services for help.

ServiceNow Global Services helped this organization complete its ITSM deployment in just 3 months, and by working with ServiceNow they were able to:

• Go-live in a short time frame, and meet their requirements to be fully deployed in 3 months
• Obtain a detailed implementation plan which showed them how this plan added value to their ITSM processes, as they migrated to the cloud
• Gain best-practices from ServiceNow
• Have a fully trained IT staff prior to go-live ensuring a smooth transition from a subsidy, to a newly independent company

For more information on what ServiceNow Global Services can do for you, visit our page on Servicenow.com.