During my time at ServiceNow, we've had a lot of questions in the community regarding email. Because of this, we've put together many videos on this topic, hoping they will answer some of your questions.
In this post, I share all of our videos on email, so that you can see everything we have in one place.
Inbound Email
Troubleshooting Inbound Email Part 1 of 4: Introduction - YouTube
Troubleshooting Inbound Email Part 2 of 4: Instance Does Not Receive Email - YouTube
Troubleshooting Inbound Email Part 3 of 4: Inbound Email Action Not Processed - YouTube
Troubleshooting Inbound Email Part 4 of 4: Email Events in System Logs - YouTube
Outbound Email
Troubleshooting Outbound Email Part 1 of 6: Introduction - YouTube
Troubleshooting Outbound Email Part 2 of 6: Notification Fails to Create sys_email Record - YouTube
Troubleshooting Outbound Email Part 3 of 6: Instance Does Not Send Email - YouTube
Troubleshooting Outbound Email Part 4 of 6: Email Sent but Not Received - YouTube
Troubleshooting Outbound Email Part 5 of 6: Duplicate Emails Delivered - YouTube
Troubleshooting Outbound Email Part 6 of 6: Advanced Topics - YouTube
Email Weight
ServiceNow Email Notification Priority Weight: Introduction - YouTube
Mail Properties Page
Introduction to the ServiceNow Mail Properties Page - YouTube
TechNow
TechNow Episode 11 | Mail Headers - YouTube
TechNow Episode 16 | Eureka Notifications - YouTube
Do you still have questions? Is there anything we missed? Let us know in the comments below!
