Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you contribute to the ServiceNow Community and enjoy sharing your experiences, this program is for you! You could be named ServiceNow Risi...
What is Dynamic IRE / Dynamic Reconciliation? Dynamic IRE (Dynamic Identification and Reconciliation Engine) in ServiceNow is an advanced CMDB capability that dynamically identifies and reconciles Con...
One Million Strong. And Just Getting Started. The ServiceNow Community has officially hit one million members, and we're not sure a blog post is big enough to hold how excited we are right now. One mi...
Introducing ServiceNow University Campus Leaders Meet the Inaugural Class Shaping the Future of Tech Talent These students are bringing ServiceNow skills to their university campuses, and they could u...
At ServiceNow, we believe that truly understanding customer needs is the key to creating tools and experiences they’ll love. The team I lead, the UX Research and Insights team (UXRI), dives deep into ...
The goal is not to eliminate customization. The goal is to make every platform change earn its place. Most ServiceNow customization debates start with the wrong question: Should we configure it or cus...
Update August 10, 2026 9a.m. PST: As of this morning, we have recovered >99.9% of the content that was archived last week. We appreciate your patience and apologize for any inconvenience you may have ...
We’d love to learn more about your experience with ServiceNow SIR playbooks creation/maintenance in an upcoming one-on-one user research session! Your participation is essential for us to build experi...
This recruitment period has ended. Thank you to everyone who applied! Hi everyone, my name is Nancy and I'm a UX Researcher at ServiceNow helping our design team improve the Developer site (develope...
Over the past four weeks, I had the opportunity to be part of the Architecture Excellence (ArchX) program, and I can honestly say it has been one of the most engaging learning experiences I've had. Th...
Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you contribute to the ServiceNow Community and enjoy sharing your experiences, this program is for you! You could be named ServiceNow Risi...
OverviewAll organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per category, priority, channel, ...
Covers the full pipeline: branch strategy, environment mapping, GitHub Actions workflow, and every deployment scenario from feature development to hotfix.Built on the hybrid model ServiceNow recommend...
Certificate Inventory and Management on the ServiceNow Platform now connects directly with CyberArk Certificate Manager SaaS—turning certificate lifecycle management work into a self-service experienc...
What is Dynamic IRE / Dynamic Reconciliation? Dynamic IRE (Dynamic Identification and Reconciliation Engine) in ServiceNow is an advanced CMDB capability that dynamically identifies and reconciles Con...
At Computex this week, NVIDIA announced that the world's leading software platforms are integrating NVIDIA OpenShell as the secure, open-source runtime for autonomous agents. ServiceNow is one of them...
The Problem If you’ve ever inherited a ServiceNow instance or started a platform rationalization project, you’ve hit this question: what is creating incidents, and where is it coming from? Incidents c...
What we published Two things went live together: llms.txt — An index file hosted at https://github.com/ServiceNow/ServiceNowDocs/blob/australia/llms.txt. This is a lightweight, AI-readable table of co...
Autonomy Is Easy. Precision Is Hard. Every vendor in the market is telling you they have autonomous AI. Most are right. Autonomy just means doing something without a human watching. Any AI can do that...
ServiceNow Knowledge 26 kicks off today in Las Vegas and we are back at it with CreatorCon. One of the exciting flagship experiences this year is our Vibe Code Lounge, sponsored by NVIDIA. This activa...
OverviewAs you may have noticed by now, Platform Analytics doesn’t display any field styling you might have before. This can be a problem, especially with reports that make a heavy use of this feature...
If you were at the CreatorCon Keynote, you saw Warpspeed demoed live. If you were not, here is what happened: we showed a non-developer build a governed, production-connected app from a spreadsheet in...
Your infrastructure is not managed by one tool. So why should your service maps come from just one source? Most organizations today operate in a hybrid reality — discovery agents on-premises, cloud-na...
Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into real business results. ...
Disclaimer: Don't read this like a blog. Read it as a conversation between you and me—like having a cup of tea in your hand while you scroll and read. What Do I Create? But before I get into that, let...
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Configure or Customize? You're Asking the Wrong Qu...
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An Update on Recently Archived Community Content
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Calling all Servicenow Developers! How can we impr...
