Achieving Zero Service Desk

A zero service desk aims to eliminate manual ticket handling by support agents, leverage AI and automation for self-service, request fulfillment, and issue resolution. It also needs detect and fixing ...

Recognising the types of users that access your instance

OverviewAlthough the "Web service access only" checkbox in the user profile used to help us recognise which users were created for API calls, this was not powerful enough to differentiate if the user ...

Applying Common Service Data Model (CSDM) in Customer Service Management (CSM)

CSDM is ServiceNow’s standardized, best-practice framework for organizing and relating service-related data within the ServiceNow platform. It provides a common language and structure for defining ser...

Helping end-users not getting infected from malicious attachments

When it comes to security there is no thing such as "too many measures" we can take. Infected files spread viruses from one device to another rapidly and in an organisation this may result in massive ...

Minute Mondays for Partners: Industry Journey Collection

Build industry selling expertise with ServiceNow solutions, and showcase your growth with stackable credentials: Associate, Practitioner, Professional, and Expert. Start learning on ServiceNow Univers...

What’s on Your CreatorCon Wishlist for Knowledge26?

What’s on Your CreatorCon Wishlist for Knowledge26? CreatorCon is the ultimate community-powered experience at Knowledge! It’s a high-energy space where developers, admins, architects, and tech enthus...

Lead the AI Revolution in ServiceNow—Your Voice Shapes What’s Next

We value your expertise and insights! Help us shape the future of AI in ServiceNow by taking a 20-minute survey. Your feedback is crucial as we prioritize the development of new AI features and improv...

Old But Gold #5: Speeding up classic form loading

OverviewWhile we all wait for RaptorDB to be released on all instances, it is always great to remember there is a feature that allows us to speed up the form loading on any record. Users can change th...

Minute Mondays for Partners: CRM End-to-End Play

Learn how to confidently Sell, Solve, and Deliver CRM to drive meaningful business value. Start learning on ServiceNow University: https://learning.servicenow.com/lxp/en?id=learning_course_prev&course...

Just heard "Shooting for Rising Star with Hardit Singh on the Break Point Podcast with Laura McManan

What stood out to me is how real Hardit was about the journey. He started small — answering questions, sharing on YouTube — and that consistency is what opened the door to being named a Rising Star, t...

Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.  You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the worl...

Minute Mondays for Partners: Autonomous IT

Learn how to articulate the value of Autonomous IT and help customers boost operational efficiency, reduce costs, and minimize risk through autonomous IT decision-making on a single, unified AI platfo...

Data Governance is critical for a successful Agentic AI adoption

Data Governance is a key part of ServiceNow technical governance. It defines the standards and practices for owning and managing data assets created, stored, and processed on the Now Platform. Agentic...

Get your voice heard: Participate in UX Research Panel now!

We're invitingServiceNow users to be a part of our UX Research Panel and help shape the future of ServiceNow's products. Your voice matters—and we want to hear it. The product spaces we are currently ...

Co-Creating a Smarter Agentic Workforce Experience

Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...

Unnecessary customisation for tracking assignments

OverviewKnowing which groups or agents have been previously assigned to a task is paramount, but there is no need to customise your instance for that. For some reason I have seen many times customers ...

Minute Mondays for Partners: Deal Registration

Learn how AI Agents can simplify partner deal registration. Accelerate success with smarter, AI-driven processes: AI Agents can now submit deal registrations on your behalf, saving you time, reducing ...

Live on ServiceNow: Now Support and what it can do for you

Join us to learn how to set up your organization to log support cases and receive important email notifications about your instances. We’ll walk you through the ServiceNow support model, SLAs, and all...

AI Learning Days: What to Expect when Expecting (an implementation)

Why implementation matters . . . The numbers are staggering 100's of billions wasted/lost on digital transformation - not because of the technology - because of the execution. In our recent AI learnin...

Minute Mondays for Partners: Ignite your Sales Pitch

Master smarter partner selling with ServiceNow Ignite. Discover how to put customers first, overcome objections with confidence, and perfect your pitch to drive real results with Ignite for partners. ...