Fixed Cost Tracking in ServiceNow

OverviewAll organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per category, priority, channel, ...

End-to-End CI/CD Pipeline Setup for ServiceNow — Source Control to Production

Covers the full pipeline: branch strategy, environment mapping, GitHub Actions workflow, and every deployment scenario from feature development to hotfix.Built on the hybrid model ServiceNow recommend...

One Place to Run Your Certificates. Zero Guesswork.

Certificate Inventory and Management on the ServiceNow Platform now connects directly with CyberArk Certificate Manager SaaS—turning certificate lifecycle management work into a self-service experienc...

What is CMDB - Dynamic IRE in Australia Release

What is Dynamic IRE / Dynamic Reconciliation? Dynamic IRE (Dynamic Identification and Reconciliation Engine) in ServiceNow is an advanced CMDB capability that dynamically identifies and reconciles Con...

ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell

At Computex this week, NVIDIA announced that the world's leading software platforms are integrating NVIDIA OpenShell as the secure, open-source runtime for autonomous agents. ServiceNow is one of them...

Integrations creating Incidents and how to identify them

The Problem If you’ve ever inherited a ServiceNow instance or started a platform rationalization project, you’ve hit this question: what is creating incidents, and where is it coming from? Incidents c...

ServiceNow Product Documentation is Now on GitHub — Built for AI, Built for You

What we published Two things went live together: llms.txt — An index file hosted at https://github.com/ServiceNow/ServiceNowDocs/blob/australia/llms.txt. This is a lightweight, AI-readable table of co...

Introducing Context Engine

Autonomy Is Easy. Precision Is Hard. Every vendor in the market is telling you they have autonomous AI. Most are right. Autonomy just means doing something without a human watching. Any AI can do that...

From Vibe Code Lounge to Deep Research: ServiceNow and NVIDIA at Knowledge 26

ServiceNow Knowledge 26 kicks off today in Las Vegas and we are back at it with CreatorCon. One of the exciting flagship experiences this year is our Vibe Code Lounge, sponsored by NVIDIA. This activa...

Displaying field style-like effects on Platform Analytics

OverviewAs you may have noticed by now, Platform Analytics doesn’t display any field styling you might have before. This can be a problem, especially with reports that make a heavy use of this feature...

Introducing project Warpspeed: alpha sign-up is open

If you were at the CreatorCon Keynote, you saw Warpspeed demoed live. If you were not, here is what happened: we showed a non-developer build a governed, production-connected app from a spreadsheet in...

Multi-Source Service Mapping

Your infrastructure is not managed by one tool. So why should your service maps come from just one source? Most organizations today operate in a hybrid reality — discovery agents on-premises, cloud-na...

Don't Miss These Customer Success Sessions at Knowledge 2026

Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into real business results. ...

Dr Atul Grover - LNG Pathshala MVP 2026: My Community Power

Disclaimer: Don't read this like a blog. Read it as a conversation between you and me—like having a cup of tea in your hand while you scroll and read. What Do I Create? But before I get into that, let...

Why ATF Should Not Be Built in Production?

ATF test cases are not recommended to be built in Production and the best practice approach is to have it build and execute in the Non-Production instances. Production should only receive already-vali...

My ServiceNow Journey: Lessons, Mistakes & Real-World Learnings

Hola Community, I’m Hardit Singh and I am currently working as a ServiceNow Architect and someone who strongly believes in learning by building, not just watching or reading.How It StartedLike many of...

Vaishnavi | 4× ServiceNow MVP 2026 | My Community Power 🚀

From curiosity to community impact, this ServiceNow journey has been built on learning, sharing, and growing every single day. ✨ Hi, I’m Vaishnavi, a 4× ServiceNow MVP, 1× Rising Star, Medium contribu...

Kalisha Moore MVP 2026: My Community Power

What do you create? I have created hands-on project-based training turning certified-but-inexperienced developers into confident, job-ready professionals. Through AdvanceNow, I offer the App Dev Proje...

Ashutosh Munot MVP 2026: My Community Power

What do I Create? I create a wide range of content and community contributions focused on helping people solve real ServiceNow challenges: Video Content: See that hereI produce videos that address spe...

Anders Figenschow MVP 2026: My Community Power

During the 11 or so years I have been working exclusively with the ServiceNow platform, I also bring with me the knowledge from before those years. I worked as a developer, worked with hardware, built...