You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need to recruit?
To help with this, we’ve highlighted three questions to consider when recruiting champions for your ServiceNow implementation:
1. What is a ServiceNow Champion?
ServiceNow Champions are influential people from different teams and roles (e.g. team leads, process users, users, etc.) who are affected by the ServiceNow implementation. They’re already willing to help make your ServiceNow project more successful.
Champions are important because they help inform implementation planning, communication, training and go-live preparation. They understand what people in the organization need to be able to effectively adopt ServiceNow.
2. How many ServiceNow champions do you need?
This depends on how big your organization is and the number of people using ServiceNow. Use these guidelines:
* Different products will require different types of champions, so these numbers are a guideline for how many champions you may need per ServiceNow product implemented in your organization (e.g., ITSM, ITOM, ITBM, SAM, HR, CSM).
3. How do you recruit ServiceNow champions?
Follow these steps:
If you have any questions on this topic or you would like to be a contributor to future ServiceNow best practice content, please contact us at best.practices@servicenow.com.
Learn more:
- Success Quick Answer – What is a ServiceNow champion?
- Success Checklist – Build a community of champions
- ServiceNow Champion Enablement
- Maximize Success with Champions
Eric Gerstein, Sr. Research Manager, Best Practices Center of Excellence – Customer Success at ServiceNow
