Digital certificates play a key role in securing various end points but enterprises face various challenges when managing Public Key Infrastructure (PKI). From maintaining control and visibility of their digital certificates, to securing a variety of end points, across multiple platforms quickly and efficiently. It is a complex environment and the key to certificate management are tools and integrations. This is where GlobalSign’s PKI as a Service (PKIaaS) Connector for ServiceNow comes in to play.
What is the PKIaaS Connector?
The PKIaaS Connector enables ServiceNow users to communicate with GlobalSign’s digital identity platform, Atlas to create, issue, retrieve and revoke digital certificates – all whilst remaining in their ServiceNow platform.
Better Together
ServiceNow Certificate management solution can discover the provisioned certificates from GlobalSign, and customers will be able to use their ServiceNow data platform for certificate lifecycle management use cases.
Key Features and Benefits of the Atlas PKIaaS Connector
- Permissions and processes are configured by IT administrators
- Provides enterprises with increased visibility of new and existing certificate requests
- Fast and efficient certificate deployment
- Centralised workflow processes ensures compliance, policy guidelines and organisational policies are adhered to
- Reduces the risks and costs associated with manual management and deployment of certificates
- End users are able to install the digital certificates
Scope of Products Available:
- SSL/TLS Certificates – DV (Domain Validated) and OV (Organization Validated)
- Private Trust, Custom CA and Intranet SSL
- S/MIME Certificates
Connector Use Options
As a toolkit: Use existing catalog items and workflows to automate the action items of the connector.
Out of the box: Use the Connectors pre-configured workflows to manage certificate requests.
Manual: Use the connector's action items for manual ordering processes.
How it works
Pre-Requisites
In order to connect your GlobalSign PKIaaS Connector to your ServiceNow Instance, you must have the following:
- A registered Atlas Account. Click here to set up your account
- API Credentials
- mTLS and PKCS12 certificate
For more information guidance click here.
Register for Service Now ITSM service
To use GlobalSign PKIaaS service via ServiceNow ITSM, you need to have ServiceNow ITSM instance. For more information click here.
Getting Started
- Download the PKIaaS Connector from the ServiceNow Store
- Set up API credentials via Credential page - After you have generated your API credentials you can add your API key and secret
- Set up connection via Connection page - Set up your GlobalSign connection
- Set up Mutual Authentication ‘mauth’ - You can set up a list of ‘Protocol Profiles’
- Set up keystore - Set up your PKSC12 key store.
- Define downloadable certificate format - The administrator can select three different types of the file format (.txt, .pem, .crt) for their downloadable certificate
Ordering your certificates
Using the Connector action items
Use the connectors pre-configured action items to create new flows or customise existing ones. These include acquiring a validation policy, requesting, issuing and retrieving a certificate, and updating a certificate record.
Using the Connector flow
GlobalSign’s PKIaaS Connector contains the following specific active flows:
- SSL/TLS certificate
- Revoke certificate
This enables users to leverage an API call to create, issue, retrieve and revoke GlobalSign certificates from Atlas.
Using the Connector catalogue items
GlobalSign’s Atlas connector contains the following specific active catalog items:
- SSL/TLS certificate
- Revoke certificate
This enables users to create, issue, retrieve and revoke certificates from GlobalSign’s digital identity platform, Atlas.
Why GlobalSign?
As one of the world’s largest and well-known providers of trusted identity and security solutions GlobalSign are specialists in public and private PKI, enabling enterprises, cloud service providers and IoT innovators around the world to secure online and internal communications and devices.
This Connector is powered by Atlas, GlobalSign’s digital identity platform, which automates and simplifies how organisations use digital certificates to cover a wide array of endpoints and use cases. It doesn’t require extensive PKI expertise, and helps achieve the flexibility of business demands.
To learn more about GlobalSign’s PKIaaS Connector for ServiceNow and to get set up, click here.
