The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I've seen for the email client is to allow the creation of html-formatted messages. Of course, it's possible to manually code the HTML, but it's much easier with a WYSIWYG editor to help with code generation and formatting.
In this post, I'll show you a technique that Valor Poland shared with me a year or so ago that changes the email client 'Message Text' field to an HTML-based field for this purpose.
