Straight to the point: ITIL is about process. Process is for anyone. Except for children under 3. Don't teach ITIL to 3 year olds. It's too naughty for them.
This is finally the part where the crazy goose-guy goes too far. He's somehow going to turn ITIL into Por-
C'mon! Seriously? You didn't think I was going to go there, did you? If you had any thoughts that I might, then turn your browser elsewhere.
Here's the thing; people think ITIL is for Mature Audiences Only. Or maybe IT Geeks Only (rated: ITGO?). But understanding how interest works isn't just for finance geeks, and understanding the process and protocol for meetings or appropriate language in the workplace isn't just for human resource geeks. Knowing at least the basics of how "IT gets done" is a good idea for everyone.
Fundamentally, ITIL is a library of processes for Information Technology (IT). And if you are using any technology more advanced than a pencil, perhaps you should know some of those fundamentals. Even a pencil could be considered a piece of Information Technology, and believe it or not, there's process(es) for managing it - from keeping the pointy end down, to how you'll maintain or fix if broken, and even how to get (or order) the best ones for the job (I like the ones with the funny erasers at the end).
Process is something just about any audience can handle - and should be familiar with, because let's face it, if you tell your boss you can't do your work because you don't know how to fix/replace/manage the pencil, there's gonna be problems.
Seriously. Information Technologies (IT) are really (typically) just tools, be it a pencil or a program. So doesn't it make some sense that those tools would be managed through processes as well?
And if you're going to manage them, wouldn't it make sense to manage them using a platform that can also manage other processes (ranging from Human Resources, to Finance, to Projects and beyond)? A platform like ServiceNow that can support consistent processes, but also be flexible enough to "step around" process when the customer needs service, rather than rule-stamped rigidity ('sorry, we only can do this one way…').
Hmm - that's something I'll have to check out in my next post…(spoiler, it'll probably be about pencils…)
Stay tuned for more (MATURE) information from… The GooseGuy.
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