The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
Persistence
Manage how data is stored on an instance.
Form Rendering
Render your ServiceNow forms using form rendering.
Platform Security
Manage failed logins, encrypted password protection, roles and access control rules, and audit logs of user interactions with security.
Form Designer
Quickly create new or change existing form views in UI15 and Ui16 using the form designer.
Contextual Search
Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Service Portal: Attachments to a catalog item are attached to the request rather than the requested ...
- action.setRedirectURL and producer.redirect do not work on Service Portal (KB0621041)
- Service Portal record producers are not mapping variables to fields unless "Map to field" is selecte...
- Service Portal does not update price properly when updated by checkbox variable to reflect deselecti...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- When launching the date picker, users can no longer enter a new time value immediately (KB0620998)
- [Accessibility] Hovering over the information icon provides extra information in a pop-up window, wh...
- Activity formatter sometimes displays incorrectly formatted user names and filter icon (KB0621045)
- UI16: Unable to impersonate user if sys_user_preference for m_sort (mobile sort) is using invalid so...
- List v3: Can't open a record by clicking the first column in a row if the date time field is null (K...
- UI16 impersonation window allows only name searches rather than allowing any search criteria (KB0620...
- In List v3, the url parameter sysparm_filter_only=true does not work properly (KB0620980)
