The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
- How to show related Change Request in the Configuration item form (KB0610355)
- In a standard change catalog, an equals sign in template values produces an error message (KB0621305...
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Non-admin chat agents do not see Connect desktop notifications when browser is minimized (KB0621324)
- Legacy chat 'invite user' notification alert works only if the browser is refreshed (KB0621323)
CMDB
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
HI Administration
Create and manage users and roles on the ServiceNow HI system with HI Administration.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.
Workflow
Automate multi-step processes with a graphical workflow engine.
