The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Email
Configure, diagnose and resolve issues with email and notifications.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
- Inconsistency between UI action "Resolve Incident" and UI policy (changing state to Resolved on the ...
- The alert text "Comments are required when resolving an Incident" is not translated when language is...
Language and Translations
ServiceNow offers plugins that allow you to translate most of the instance into a particular language.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Project Management
Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Two-step checkout in order guide (KB0551691)
- Alignment of Variable Question text/label moved to left of input box versus above the input box (KB0...
Text Search
Find information quickly by searching within ServiceNow using zing search and global text search.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Wildcards in reference autocomplete functions differently in form-view and list-view (KB0563710)
- HTML fields show raw HTML in list view, not user friendly (KB0536921)
- Text field character counter does not appear for journal fields combined (KB0563689)
- When using the navigator on a Geneva instance in the Internet Explorer 11 browser, there is a memory...
- The right-click context menu for a link in the HTML editor is not correct in Internet Explorer (KB05...
- The pop-up header message 'Showing records related to' is not translated (KB0563763)
- When using the navigator with Chrome on the Geneva release there is a memory leak (KB0563749)
- Catalog Item not working on Internet Explorer 11 (KB0538449)
- Email form does not display boundary boxes on Internet Explorer 11 (KB0563747)
- Error causes gauge to not render or 'disappear' (KB0563744)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
