The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
Email
Configure, diagnose and resolve issues with email and notifications.
- Email client fails to save or send email if a certain size is exceeded (KB0598962)
- Inbound Email Action unable to transfer attachments to target record due to calculated field on targ...
- A push device is not editable in the notification preferences page if the notification push messages...
Event Management
Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
Import/Export
Migrate data from one instance to another.
- Hebrew exported to Excel displays left-to-right instead of right-to-left (KB0610541)
- Importing using easy import into kb_category table with document ID field fails (KB0610430)
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Service Portal
Service Portal provides an alternative user experience to the standard platform UI.
- Order Guide rule base (catalog item) not loading when it contains a variable set that contains a con...
- Service Portal - Variable sets with containers in order guides with cascade variables enabled cause ...
- Image in News Ticker widget uses 'src' tag instead of 'ng-src', resulting in invalid request, causin...
- In record producers, variables in variable sets are not passed to the matching field on the record (...
- Record producer in Service Portal places variable sets in different order in the variable editor (KB...
- Multiple instance of -- None -- appear in Service Portal dropdown (select) boxes when populated by a...
- Service Portal variables max_length are inconsistent with normal Catalog UI (KB0610352)
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