The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Contextual Search - HTML entity characters are displayed during search or browsing from default home...
- The wrong help messages appear when selecting Knowledge Base checkboxes (KB0550117)
- Knowledge search is hardcoded to ignore search terms with fewer than 3 characters (KB0550121)
- Wording in Public Info Business Rule for publicly accessible Knowledge articles is misleading (KB054...
- Publishing and Retire Knowledge UI actions create duplicate Workflow State log entries (KB0549942)
- Search results returned from inactive knowledge bases (KB0550643)
- The Most Useful section on the Knowledge homepage lists articles that are no longer valid (KB0550120...
- The property "glide.knowman.order.search" is not working in Knowledge v2 or v3 search (KB0550105)
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
- On-call Scheduling - The roster rotation start date (cmn_rota_roster.rotation_start_date) is display...
- OnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning wrong number of days when i...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service catalog items not sorted alphabetically (KB0550641)
- Calculate Total Delivery Time BR doesn't calculate time accurately (KB0550674)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Workflow
Automate multi-step processes with a graphical workflow engine.
