The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Business Logic Processing
Changing values in form fields when certain conditions are met, or to create events for email notifications and script actions with Business Logic Processing. (Click to see all Business Logic Processing Knowledge Base articles)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)
- When viewing a knowledge article, selecting the 'Print' link does not work (KB0550673)
- When adding a knowledge base as a homepage gauge, the gauge title displays ALL instead of the knowle...
- "Most recent tasks" section in kb_view (V2 version) is not translated (KB0550659)
- Translated knowledge base article shows English version of article short description (KB0542257)
- The print and feedback links on kb_view do not work. (KB0550682)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- Catalog cart Order Status screen stages show execution plan tasks instead of expected workflow stage...
- Deprecated glide.sc.checkout.form property still affecting checkout with glide.sc.use_cart_layouts s...
- Fixing image attachments in service catalog item descriptions after upgrading (KB0549579)
- Table ACLs are not enforced for Service Catalog based Lookup Select Box variables (KB0550807)
Tables and Dictionary
Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary (Click to see all Table and Dictionary Knowledge Base articles)
Update Sets
Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)
