The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Web Services
Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles. (Click to search for Global Support and Troubleshooting Knowledge Base articles)
- Issue when using REST to submit to string field (KB0549983)
- Send out surveys/Assessments for all incident closed using On Demand Assessments. (KB0549815)
Import/Export
Migrate data from one instance to another. (Click to see all Import/Export Knowledge Base articles)
- Error importing data directly from one instance to another via XML data source. (KB0550021)
- Transform error: Unable to resolve target record, coalesce values not present (KB0547762)
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management. (Click to see all Incident Management Knowledge Base articles)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management. (Click to see all Knowledge Management Knowledge Base articles)
- Knowledge bases are not color coded in Internet Explorer 11 (KB0550023)
- 'Disable category editing' allows category editing when category picker is used from a new kb_knowle...
- Wikitext removes underscore character when referencing another record (KB0550028)
- Clicking a link in the Highest Rated Article block on a homepage causes error "Page not found" (KB05...
- Language selection box does not appear on the knowledge article (KB0550025)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)
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