The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Email
Configure, diagnose and resolve issues with email and notifications.
- ServiceNow iCal cancel requests do not remove item from customer calendar (KB0549514)
- PRB624749: Emails not sending due to null pointer exceptions after the SMTP Sender Job runs (KB05495...
Field Normalization
Convert different forms of the same field value to a single, accepted value automatically on the ServiceNow platform.
- Slushbucket columns for selecting aliases in Field Normalization are too narrow (KB0549562)
- Updates to the Rollback Log [sys_update_log] table in the Fuji release causes issues with the Field ...
HI Instance Administration
Manage your instances in HI.
ODBC
Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.
- The ODBC driver doesn't use the SOAP aggregate API for aggregate queries (KB0549578)
- ODBC driver doesn't optimize select top N queries (KB0549557)
Persistence
Manage how data is stored on an instance.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- PRB630215: When mobile catalog calculates price on a category listing it causes slow load time (KB05...
- "Back to catalog" button redirects to the incorrect catalog with two step checkout (KB0549587)
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
