Knowledge Base Digest: May 27, 2015

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Global Support and Troubleshooting

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Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles. (Click to search for Global Support and Troubleshooting Knowledge Base articles)

• Subscribing to known error articles (KB0549746)

HR Service Management

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Use service management principles to help automate standardized HR processes. (Click to search for HR Service Management Knowledge Base articles)

• Data in hr_case.opened_for column is lost during a Fuji upgrade if hr_case exists as Table-per-Class...

Marketing Service Management

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Request changes to the operation and maintenance of your marketing-related cases with the Marketing Service Management. (Click to search for Marketing Service Management Knowledge Base articles)

• Service Order Group Dependencies are missing from Finance and Marketing (KB0549717)

MID Server

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Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server. (Click search for MID Server Knowledge Base articles)

• UTransferring files with SFTP, using the ServiceNow SSH, engine is slow (KB0549678)

Mobile

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Manage your ServiceNow instance from your mobile devices. (Click to search for Mobile Knowledge Base articles)

• After upgrading to Fuji, certain list views are not displayed (blank screen appears) when using a le...

ODBC

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Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver. (Click to search for ODBC Knowledge Base articles)

• ODBC driver caches schema between different connections (KB0549682)

Service Catalog

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Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to search for Service Catalog Knowledge Base articles)

• In UI15, List Collector variable on a form registers a change triggering the Confirm Navigation dial...
• Different browsers display the same catalog item with different currencies (KB0549730)
• Fuji - cannot control cancel request button through condition with cart layouts   (KB0549667)

User Interface (UI)

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to search for User Interface Knowledge Base articles)

• Data Lookup Definitions - Setter Field Definitions show empty choice list for "Source table" field a...