The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Reference key on a dependent field in Mobile UI prevents field value from being saved. (KB0551741)
- In the Mobile UI, reference field shows preview (ng_view) of the wrong record (KB0584041)
- Custom UI pages do not open on mobile while using nav_to.do (KB0565427)
Import/Export
Migrate data from one instance to another.
- In Geneva, if a user has the Country code set to NL, negative currency field values appear as -- ins...
- JDBCProbe setDriver('com.mysql.jdbc.Driver') fails after upgrade to Helsinki (KB0565069)
- XML import fails with a file size error starting in Helsinki (KB0564441)
- Export of a large amount of image data to PDF causes export error, performance degradation, or crash...
Core Platform
Manage fields, function and tasks within the ServiceNow platform.
- Upgrading to Helsinki overview (KB0584486)
- Helsinki enhancements | Application Development (KB0584466)
- Helsinki enhancements | Business Management (KB0584465)
- Helsinki enhancements | Security Operations (KB0584468)
- New Helsinki improvements (KB0584440)
- Helsinki enhancements | IT Operations Management (KB0584448)
- Helsinki enhancements | IT Service Management (KB0584460)
- Helsinki enhancements | ServiceNow Platform (KB0584480)
- Helsinki enhancements | Service Management (KB0584467)
Lists
Display information from a data table and search sort and filter that information using lists.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Chart shrinks when viewing Performance Analytics scorecard breakdowns tab (KB0584329)
- Navigating to a detailed scorecard from a widget when using the Chinese or Japanese language causes ...
- Helsinki enhancements | Performance Analytics and Reporting (KB0584470)
- Paging arrows are not visible on Performance Analytics dashboards (KB0584330)
Password Reset
Password reset allows organizations to implement and monitor a customizable self-service or service-desk process for resetting passwords on the local ServiceNow instance.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Printer-friendly version of homepage may display reports incorrectly when using IE 9 (KB0584338)
- Unable to export a report to PDF if Display grid is selected and report type is changed (KB0584331)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
