The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Cloud Management
Transform how you deliver IT with Cloud Management.
- After updating a record, some date/time fields are set to 1969-12-31 (KB0549867)
- Method to Eliminate Most Recent tags from Tagged Documents (KB0549863)
Usage Analytics
Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
Platform Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Configuration Management Database (CMDB)
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
- TROUBLESHOOTING GUIDE: MID Server (KB0597571)
- Resolving MSVCR100.dll error in the ODBC Driver (KB0597981)
- Invalid Table or Database View Causes Schema Error in ODBC Driver (KB0598029)
- SOLUTION: Resolve MID Server user credential issues (KB0597570)
- SOLUTION: Resolve communication issues between a MID Server and the instance (KB0597538)
- TROUBLESHOOT: MID Server upgrade issues (KB0596459)
- TROUBLESHOOT: MID Server user authentication issues (KB0597574)
- SOLUTION: Resolve local environment issues of the MID Server host (KB0597552)
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Import / Export
Migrate data from one instance to another.
Configure, diagnose and resolve issues with email and notifications.
Demand Management
The Demand Management application provides tools to capture, centralize, and analyze strategic and operational demands.
Persistence
Manage how data is stored on an instance.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
- Adding dependency changes project start date (KB0598190)
- Nested Knowledge category names truncated in Filter by Type list (KB0598007)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Calendar reports do not size properly in iFrames on CMS and homepages/dashboards (KB0598220)
- Back button in reports does not work in iFrame on CMS (KB0598221)
Service Portal
Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Service Portal branding editor, page editor, and widget editor do not work in Oracle instances (KB05...
- On Service Portal, files larger than 25mb cannot be uploaded and no error message is displayed (KB05...
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
UI Policy / Client Script
Create and manage UI and client scripts with UI policy and client scripting.
