The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
Import/Export
Migrate data from one instance to another.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
- Reopen Incident inbound action has the same functionality as Update Incident (BP) (KB0552822)
- Customizing incident auto-closure (KB0552820)
Event Manager
Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- "Add Query Index Hint" to subqueries on pa_scores table no longer working (KB0547196)
- Activating Performance Analytics Premium (KB0552782)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Report engine memory consumption can cause node to crash or node performance degradation (KB0552837)
- Drill-down on Trend chart opens the list with invalid filter if the last condition in report filter ...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
