The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- In the iOS app, a real-time Performance Analytics indicator with an empty unit appears as Unknown in...
- The iOS app displays the real-time score for a real-time Performance Analytics indicator when a time...
- In the iOS app, if the real-time score is the same as the last collected score for a Performance Ana...
- Error "Sparse storage format has one field, sys_id" in Performance Analytics Job Logs (KB0550063)
Currency
The Service Catalog fully supports localized currencies for item prices and options.
Platform Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Governance, Risk and Compliance
Document policies and procedures, define and assess risks, and generate audits and test using Governance, Risk and Compliance,
ODBC
Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.
CMDB
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
Server Side Scripting
Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.
Import / Export
Migrate data from one instance to another.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Storage post processing script can fail causing disks to not be inserted (KB0598401)
- The Model Name and Manufacturer fields are switched (KB0598386)
- In Discovery, an incorrect list of triggered probes appears when editing classification (KB0598387)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- glide.ui.dirty_form_support true setting not implemented on mobile or tablet (KB0598363)
- iWatch (Apple Watch) favorites show list instead of record details (KB0598371)
- In the iOS app, the backward slash ( \ ) is not shown in the keyboard for the username field (KB0598...
- On the Mobile app, when Assignment Group is cleared, Assigned To does not return records (KB0598367)
- Related lists cannot be accessed if the record is accessed directly in the new Helsinki mobile UI (K...
Approvals
Approvals can be defined for all tasks and allow users or groups to be associated with a task, for the purpose of either approving or rejecting that task
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- How to add additional values to recurring price frequency in service catalog items (KB0596974)
- The TASK table and the Catalog Task use the same numbering prefix, which causes number duplication (...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
- Using Javascript for accessing advanced operations in Pattern Designer (KB0597728)
- MID Server parameters used by Service Mapping (KB0597685)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Visual Task Board does not display data policy messages when enforcing a child table data policy fro...
- When personalizing the Knowledge article form, unselecting (or hiding) the fields changes them to re...
- UI Policy or SLA conditions are not evaluated correctly when using Variables in the condition builde...
- Using AMB Client on the parent frame from the contained frame causes a memory leak in IE11 (KB059841...
Workflow
Automate multi-step processes with a graphical workflow engine.
