The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
- The push collision logic acts incorrectly when one instance is cloned to another instance. (KB053943...
- Record name field disappears when using 'Filter Out' in in the Local Changes list in Team Developmen...
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
- CMS Continue Shopping and Back to Catalog buttons result in error (KB0551767)
- Shopping Cart not displayed in Service Catalog on CMS site (KB0551793)
- CMS site text displays in a smaller font size after upgrading to Fuji (KB0551734)
- Service Catalog within CMS is not displaying the header search bar, breadcrumbs, and results-per-pag...
- User expecting CMS site is directed to standard user interface (KB0551801)
- Continuous and infinite loop where CSS height continues to scroll and expand on CMS page (KB0551808)
HI Administration
Create and manage users and roles on the ServiceNow HI system with HI Administration.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
Problem Management
Identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents with Problem Management.
Security Access Control Lists
Secure access to new objects or change the default security behavior with Access Control Lists.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Schedules
Include or exclude time for various actions or tasks with Schedules.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Multiple Choice service catalog variables with "Do not select the first choice" get saved with the f...
- When Maintain Cart Layouts is enabled, the sc_request view displays old non-layouts view (KB0551825)
- In a variable on a catalog item, the Help tag does not translate quotations and other special charac...
- Expanding More Information via search opens the item (KB0551832)
- List collector causes the layout of the Catalog Item Form to extend past the edge of screen (KB05517...
- Catalog order status is missing translations for "Description %s","Delivery Date", "Stage", and "Pri...
- "Copy" UI action for sc_cat_item record only copies the "Category" reference field on the form, and ...
- Entitlement script for catalog items still being evaluated when commented out (KB0551760)
- Removing the estimated delivery date component from Cart Layout - Order Status causes client-side er...
- Shopping Cart Page does not translate boolean value of Yes/No variables. (KB0551804)
- The "Cancel" UI action on requests is confusing for end users (KB0551805)
- Wrong translation value for "Copy of" is added to the catalog item name after it is copied (KB055180...
Update Sets
Move groups of customizations from one instance to another using Update Sets.
