The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Core Platform
Manage fields, function and tasks within the ServiceNow platform.
- Blank page on exporting Excel when ACLs for sys_attachment restrict read access (KB0598173)
- The current.state value is reset to the default value (KB0598172)
- iframe tag is stripped out when attaching knowledge article to incident (KB0598174)
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Unable to create sysapproval_approver records in Mobile (KB0598091)
- Service Catalog mandatory checkbox variable must be checked on mobile version but not on desktop ver...
- Date picker on mobile enters incorrect values in date field if glide.sys.date_format is set to dd-MM...
- Some catalog item variables are not displayed in the mobile user interface (KB0598085)
Cloud Management
Transform how you deliver IT with Cloud Management.
Service Portal
Service Portal in Helsinki allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Subcategories in Knowledge Base are not displayed in Service Portal (KB0597859)
- Service Portal Cool Clock widget does not render on Internet Explorer 11 (KB0597980)
- Service portal not showing the specified date format (KB0597771)
- Task-Outage Relationship plugin issue in Service Portal (KB0597320)
- Catalog UI policy action does not run on load in Service Portal for conditions on CheckBox variable ...
Content Management Systems (CMS)
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
- When using a UI Macro to call an iFrame for kb_find.do on CMS, Search field does not display (KB0598...
- Slushbucket fails to render on CMS portal (KB0598076)
- Cannot add second Content Page belonging to new Content Site on Oracle instance (KB0598087)
- Using quotation marks in global search text can cause empty page in knowledge base search results (K...
- User criteria does not work properly for catalog items on the ESS portal (KB0598078)
- In a new portal, the search text box in the search results page redirects to the base system portal ...
- iFrame expands infinitely long when initialized from dynamic content block using Firefox browser (KB...
Configuration Management Database (CMDB)
The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.
Server Side Scripting
Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Connect conversations JavaScript is plugging in undefined into API calls and throwing errors (KB0598...
- Copying journal entries throws an NPE when the target table doesn't have Comments or Work Notes fiel...
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- During mass encryption or decryption of large tables, wrapper JVM crashes repeatedly, causing the pr...
- Three known use cases can cause false Edge Encryption proxy outage alerts (KB0598181)
Security Access Control
Secure access to new objects or change the default security behavior with Access Control Lists.
Data Certification
Manage scheduled and on-demand validations of configuration management database (CMDB) data with Data Certification.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Knowledge v2 to v3 Upgrade information (KB0598177)
- Nested Knowledge category names truncated in Filter by Type list (KB0598007)
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Project Portfolio Suite
Project Portfolio Suite (PPS) provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Layout and alignment of page elements are incorrect on Attachments popup window (KB0598168)
- Cannot use duration fields as part of SLA conditions (KB0598125)
- Records created via Parent and Child Templates are not properly linked (KB0598164)
UI Policy / Client Script
Create and manage UI and client scripts with UI policy and client scripting.
Workflow
Automate multi-step processes with a graphical workflow engine.
