The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
- Helsinki Patch 11: Known Errors (KB0597691)
- Helsinki Patch 11a: Known Errors (KB0597712)
- Helsinki Patch 11b: Known Errors (KB0597499)
- Helsinki Patch 12: Known Errors (KB0597715)
- Istanbul Patch 6: Known Errors (KB0597692)
- Istanbul Patch 6a: Known Errors (KB0597694)
- Istanbul Patch 6b: Known Errors (KB0597480)
- Istanbul Patch 7 Hot Fix 1: Known Errors (KB0597718)
- Istanbul Patch 8: Known Errors (KB0597720)
- Istanbul Patch 9: Known Errors (KB0635601)
- Jakarta Patch 1 Hot Fix 1: Known Errors (KB0597695)
- Jakarta Patch 2: Known Errors (KB0597719)
- Jakarta Patch 3: Known Errors (KB0635602)
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Clones
Clone your ServiceNow instance and preserve the name and email properties with cloning.
Customer Service Management
Provide service and support for your external customers with Customer Service Management (CSM).
- User is redirected to platform login from CSM portal - reproducible only with "Customer Service" the...
- Upgrade of Instance brings back demo data for "Customer Service Management Demo Data" plugin even if...
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Forms
View and edit records in a form to display information from a table.
Import/Export
Migrate data from one instance to another.
- Some CSV editors need to import Unicode CSV files by explicitly specifying the Unicode encoding (K...
- Slow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function ...
- Loading data using Oracle JDBC data source via MID server fails with NPE while querying table that c...
- Transforming a Basic Date/Time to Date/Time field creates a null pointer exception (KB0639042)
- If audit on the Import set (sys_import_set) is enabled, "State" audit contains "Loaded to Processed"...
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists.
- List v3: Editing a related list within ESS portal results in Page Not Found error after Save (KB0636...
- Reports that group by the number of incidents and use the OR operator on tags show an incorrect nu...
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0639117
Persistence
Manage how data is stored on an instance.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Security
Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security.
- Adding / removing role to a group with high number of users does not add / remove role to all the us...
- Exporting encrypted fields from a table list does not include fields even when users can see them (K...
- Using the SSLv3 protocol or the RC4 cipher causes broken integrations when upgraded to Java 1.6.0_10...
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
System Applications
Create, organize and manage your applications with System Applications.
Tables and Dictionary
Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Application Navigator filters much more slowly in Istanbul and beyond as compared to Helsinki when t...
- Tags not showing up on list view in the homepage (KB0639096)
- Cannot configure the background color of expanded items through Basic Configuration UI16 (KB0636098)
- HI Service Portal Favorites (KB0639076)
- Adding an ACL on the change_request table on write interferes with the proposal template (KB0636146)
- Go To search for tags in a list results in the error: Unknown column 'task0.sys_tags' in 'where clau...
- Expanding reference field that refers to Configuration Item table when configuring form or list layo...
- Autocomplete result popup window in reference field displays non-functional link "Showing 1 through ...
- SAML SSO redirect is removing URL content after the first # (hash) affecting catalog links if the us...
- Jakarta upgrade does not update z_last_include.js version, causing reference-related issues (KB06361...
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
