The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
- TaskStateUtil does not evaluate "active" correctly on insert (KB0551696)
- Close Related business rule does not work as expected with incidents (KB0551723)
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
- User with rota_manager role unable to create new rota (KB0551724)
- In On-Call Scheduling, removing a roster member from the rota group causes calendar display issues i...
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Query week starts on "this week," but changes to current date on mobile (KB0551308)
- The g_form.setValue('assigned_to', '', '') function is not working correctly on the Mobile UI (KB055...
- Mobile UI - Controlling the '+' button (KB0551247)
Reporting
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog UI Policies not working (KB0551679)
- "Delivery Date" and "Estimated Delivery Date of Complete Order" is wrong when dateFormat is "dd/MM/y...
Surveys
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.
System Applications
Create, organize and manage your applications with System Applications.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
