The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Base system report "Resolved Chats without Ticket by Agent/Queue in last 7 days" incorrectly include...
- If an end user leaves chat unexpectedly, the Create Incident option disappears for the chat analyst ...
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Email
Configure, diagnose and resolve issues with email and notifications.
- Images pasted using email client are saved in Activity before clicking Send Email button (KB0621942)
- Copy/pasting or dropping images into email client generates valid HTML but RFC2397 is not supported ...
Express
ServiceNow Express is our service management solution aimed at SMBs and small enterprises who need easy configuration and customization.
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
- Including a MID Server in multiple MID Server load-balancing clusters may cause Discovery authentica...
- MID Server service won't start with error in wrapper log stating the mid.pid file already exists (KB...
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Some options in the Jakarta Legacy CI Relationship editor seem to be bringing back options from the ...
- The Buy Item REST API adds item to default cart (KB0635613)
- Reference variables autocomplete attributes defined on variable attributes are not honored in catalo...
- Creating a new Catalog Client Script no longer able to select Catalog items created from Item Design...
- In Jakarta, error: Cannot read property options of 'null' shows up in the console when clearValue() ...
- On Jakarta, g_form.addOption with an empty value adds the label instead (KB0635648)
- Express: When adding execution plan conditions using checkbox variables in catalog items, the OR con...
- Service Catalog: Catalog UI Policies do not work correctly if they are dependent on a read-only fiel...
- Date Variable values change when saving a record that includes the Variable Editor, if .disabled=tru...
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Multiple -- None -- options after using g_form.addOption() in Service Portal (KB0598687)
- Service Portal - Ticket Conversations widget may not show all expected journal entries when the reco...
Update Sets
Move groups of customizations from one instance to another using Update Sets.
- Deleted form sections show empty tabs when captured in scoped applications migrated via update sets ...
- Records set to the disposition of Skipped Manual Merge have no available option to resolve conflicts...
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Attachment names are truncated if they exceed the max length of the attachment name field (KB0523421...
- List V3: Li t banner button does not return the value of "current" variable properly (KB0635455)
Workflow
Automate multi-step processes with a graphical workflow engine.
