The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Financial Management
Plan, analyze, direct and control costs using ServiceNow financial management.
UI Policy & Client Script
Create and manage UI and client scripts with UI policy and client scripting.
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
Email
Configure, diagnose and resolve issues with email and notifications.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- An ACL blocks users from creating a new knowledge article (KB0551384)
- Full category field does not get poplulated when creating new kb_catetgory records (KB0551414)
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- [Mobile UI] UI Policy executes before client scripts (KB0551437)
- Mobile UI - Long display values in reference fields overlap the arrow button that redirects to the r...
- "Reject" and "Approve" buttons remain in the form header when browsing to a different record from a ...
- Translated mobile home page has some words in English (KB0551320)
- Reference lists in the mobile UI display last update time (KB0551243)
- Troubleshooting Mobile UI Actions (KB0551379)
- Mobile UI limitations (KB0551212)
- Disabling the Mobile or Tablet UI (KB0551388)
- Service Catalog categories do not appear on the Mobile UI (KB0551385)
- Iphone Mobile app : open an attachment on KB article and there is NO way to go back to the app after...
- Troubleshooting Mobile UI Policy Issues (KB0551441)
- Mobile User Interface Resources (KB0551461)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Rendering issues with "Found In" widget when one catalog is available (KB0551451)
- On the Cart Preview Screen (two step), the "Special instructions" component only works if "Requested...
- Blank screen after clicking "Proceed to Checkout" on two-step shopping cart page when a catalog item...
- Header icon not visible in catalog for non-admin users on categories added as Category Details rende...
- The Service Catalog property "glide.sc.checkout.task.display" does not remove request record tasks o...
- Service catalog request item - Unable to start workflow (KB0551184)
- Shopping cart breaks up long item names and displays it on multiple lines (KB0551240)
- Inactive catalog Item is still available for orders in the Order Guide (KB0551373)
- Catalog Search has a broken "all categories" link when no results are returned (KB0551241)
- When comments are created at start of validation script, the user is unable to see the cart (KB05513...
- Upgrade deletes modified UI sections and other related records to the sys_ui_view record (KB0551383)
- Clicking the reference variable info icon loses entered values when clicked (KB0551372)
- Multi Line Text variable cannot be hidden by setDisplay client script if read-only (KB0551178)
System Applications
Create, organize and manage your applications with System Applications.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Workflow
Automate multi-step processes with a graphical workflow engine.
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