The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Error "The RPC server is unavailable" occurs when discovering MSSQL (KB0622861)
- Save option is not available for application records if you are not in the global domain (KB0634546)
Email
Configure, diagnose and resolve issues with email and notifications.
- Inbound email attachments are not working as expected (KB0621611)
- Long running email.read events cause delays in email and other event processing (KB0635917)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Deep linking in mobile view does not work without a session. (KB0551125)
- Service Catalog on Mobile does not display any categories (KB0598723)
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Workbench widget crashes on IE11 (Performance Analytics Dashboards, Service Portal) (KB0635736)
- For a widget with aggregate weeks or months, accessing the detailed scorecard always goes to the lat...
Persistence
Manage how data is stored on an instance.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- In Service Portal, help text is displayed on page without the toggle option (KB0610290)
- Multi-option mandatory checkbox listed under a label does not allow all the checkboxes to be mandato...
- Jakarta - Catalog items are not sorted by 'order' in Service portal when displayed (KB0635792)
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
Update Sets
Move groups of customizations from one instance to another using Update Sets.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
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