The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
- Jakarta Patch 2: Known Errors (KB0597719)
- Most sys_properties containing "empty" or a blank value evaluate to the default value instead of bei...
- Known Error Portal (KB0597477)
- On UI15, the activity formatter (journal field) shows the email sent recipients list truncated (KB06...
- Instances with Scrum plugin installed will have task.state value changed from 4 to 8 during Fuji upg...
- MID Server validation fails when sys_user record with mid_server role is configured for Web service ...
- Upgrade monitor is stuck in finalizing stage for a long time (KB0635984)
- On reset (zBoot), when the SNC usage admin plugins are activated, demo data for licenses is loaded (...
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
- Azure active directory integration with ServiceNow and Auto account provisioning from ServiceNow/Azu...
- The advantage of having a separate local login admin account when using SSO/LDAP (KB0635905)
- LDAP requests fail after upgrade to Helsinki (KB0597327)
- Mobile app does not enforce the 'Password Needs Reset' flag (KB0623940)
- OAuth client is not utilizing the certificate trust store or allowing connection to OAuth endpoints ...
- When authenticating through SSO, the glide cookie for the old Identity Provider initiated single sig...
- X-Frame options of IDP prohibits the display of an e-Signature authentication in GlideDialogWindow (...
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
- ATF: Invisible browser throttling can cause poor test performance (KB0621889)
- In the Automated Test Framework (ATF), a Field Values Validation step with a String field and "betwe...
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Discovery cannot read network adapter MAC address in Linux Centos 7+ and RHEL 7+ (KB0635936)
- Large CMDB storage item tables cause long upgrade durations with Fuji (KB0549928)
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Email
Configure, diagnose and resolve issues with email and notifications.
- Property glide.email.inbound.convert_html_inline_attachment_references false will remove images HTML...
- Subscribable notifications with affected and event field empty will trigger for all subscribed users...
- Notifications are sent to people not in the original recipient list if the included recipients have ...
- Incoming approval emails with subject containing "requires your approval/rejection" get rejected (KB...
- Incoming email body (html) and body text depends on the content type (KB0635957)
- Emails from client ignore User email (glide.email.user) and Outgoing email display name (glide.email...
- Email notification preferences for non-primary devices (channel) are not enabled automatically as on...
- Emails created by clicking Reply and editing are not treated as new because of persisting watermark ...
Import/Export
Migrate data from one instance to another.
- On JDBC data sources, the fetch size is hard-coded and cannot be modified (KB0635950)
- LDAP server that uses a MID server with an LDAP OU Definition that contains a RDN with an ampersand ...
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Service Portal knowledge search displaying attachment link (KB0636019)
- Global UI script does not appear to be triggered anymore after upgrade to Helsinki (KB0610528)
Language and Translations
ServiceNow offers plugins that allow you to translate most of the instance into a particular language.
Lists
Display information from a data table and search sort and filter that information using lists.
- list v3: Jakarta upgrade enables live list (glide.ui16.live_lists.enabled) for existing list v3 acti...
- Setting property glide.ui.escape_all_script to false causes issues with List v2 pagination and conte...
- Personalizing New Roles for embedded lists via Personalize/Configure List Controls does not work (KB...
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- List widgets with multiple indicators do not display some scores if the indicators have different la...
- Performance Analytics scores are not collected when an automated indicator uses conditions based on ...
- When creating an indicator from an indicator source, the indicator's frequency is not updated (KB062...
Persistence
Manage how data is stored on an instance.
- CMDB TPP migration during Jakarta upgrade can fail if migration takes >24 hours because DB connectio...
- Chunk copying a large table in Oracle can degrade over time (like during TPP migration on Jakarta up...
Platform
Manage fields, function and tasks within the ServiceNow platform.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Export to PDF does not include variables (KB0553606)
- Users can no longer see some reports after upgrading, or unable to schedule reports with Excel or CS...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Read-only list collector is not word wrapping (KB0621723)
- g_form.getReference does not work on variable editor on sc_req_item RITM form (KB0550591)
- A catalog client script that applies on the RITM also incorrectly applies on the catalog task when t...
- The g_form.getControl method does not work after ordering (KB0547171)
- When attaching a record producer with a variable set to an order guide, the expected order for varia...
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
System Applications
Create, organize and manage your applications with System Applications.
- Opening an application to edit results in the error message: "_ undefined, maybe missing global qu...
- Reinstalled applications have files missing (KB0635328)
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- After Jakarta Upgrade, read-only fields can be expanded and other dropdown values are visible (KB063...
- Add tag feature on forms does not work if system property: glide.ui16.live_forms.enabled is set to f...
- Searches for users within the Impersonation dialog return no results when glide.invalid_query.return...
- CI reference field which depends on another CI reference field shows no upstream or downstream relat...
- Previous and next (up and down) arrows in a record return results in a different order than the way ...
- Attachments now have extra white space in the filename in the DOM, after upgrading to Jakarta (KB063...
- Journal field in a different tab from the Activity formatter is being hidden. (KB0636101)
- In Jakarta, the behavior of reference fields changed. The filter condition cannot be removed in refe...
- Write ACLs on task.comments prevent users to write to Journal fields on child tables even when the A...
- The 'Edit tag' icon on the incident form is visible but does not work (KB0636090)
- "Health Dashboard" tooltip is misspelled as "Health Dashbaord" when hovering over the second button ...
- Invalid Date error after running a 'Check Conflicts' on a change request for a user who has date for...
- Video .mov files do not render in TinyMCE when uploaded uisng System > Videos (KB0547641)
- Document ID field types are showing sys_id instead of display field when marked read-only. (KB063610...
- ATF: Unable to use GEM for GlideLists in set field values step (KB0636088)
- In the UI16 history tab of the application navigator, entries display escaped quote characters as "\...
- Records created via Parent and Child Templates are not properly linked (KB0598164)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
- Integration Semaphore (SOAP/API_INT) Exhausted on instance (KB0635977)
- REST service responses for content types application/xml and text/xml return an empty closed xml tag...
- When a POST is issued on the work note of a task, the journal data is created but not displayed in...
- REST and other integration traffic often leads to stale session buildup and scarce available memory ...
