The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- Connect conversation (in full view) can cause requests to flood the default semaphore queue and caus...
- Right-click on Helsinki user presence (avatar) icon in Activity logs not showing any user profile in...
Import / Export
Migrate data from one instance to another.
Lists
Display information from a data table and search sort and filter that information using lists.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Detailed Scorecard scores not displaying the correct formatting (KB0597727)
- Thresholds are not shown in readable format (KB0597726)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Not possible to edit knowledge article date fields using list edit (KB0597775)
- [Microsoft Edge] Drop-down list for the 'Go to' search in a table list view is misaligned (KB0551749...
- The Personalize Form menu lists system IDs instead of variables (KB0551752)
- Attachment read ACL fails on certain tables and the attachment pop-up window disappears (KB0564033)
- Info icon is used in two different places for reference variables (KB0551747)
- Creating a bookmark from a module results in an absolute link that breaks if the instance is cloned ...
- Multi-line text fields have inconsistent heights due to bad text area resize (KB0551745)
- On a new Catalog Item form, the default value in Catalogs field is broken if language is not English...
- Hidden fields on Personalize Form form display auto complete values for reference fields in Firefox ...
- Helsinki condition builder in the rule base of an order guide for a clause of "is different" is save...
