The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- IE11: When trying to create a new Chat conversation, typing a user name in the To field does not dis...
- Service Portal IE 11: Chat welcome message/Service Portal chats are hidden when switching tabs from ...
- UI Page containing an iFrame that loads legacy chat no longer works (KB0623848)
- Windows 7/IE11: 'Create Incident' from Chat Screen goes blank after resizing the browser window (KB0...
- Windows 7: Issue with desktop notification with IE11 when chatting (KB0635351)
Contextual Search
Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Email
Configure, diagnose and resolve issues with email and notifications.
- Email notification with Advanced condition with last statement gs.log call will not execute (KB06233...
- Email accounts connecting to a private mail server using TLS using self-signed certificates fails (K...
Lists
Display information from a data table and search sort and filter that information using lists.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Orchestration
Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
- Resolving "Exhausted Default Semaphores" errors caused by Service Portal widgets having poorly defin...
- Slow performance accessing Table field in templates using IE11 (KB0635347)
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Platform
Manage fields, function and tasks within the ServiceNow platform.
- When you navigate to a form on a table that extends Task, the history entry is titled "Task" instead...
- Workaround PRB1028261: Impacted by large em_alert_history table & columns added in Helsinki to Istan...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Searches increase IE memory consumption (KB0635350)
- Variable configured as single-line text appears as multi-line text in Service Portal (KB0635317)
System Applications
Create, organize and manage your applications with System Applications.
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- IE11: Cannot edit Input element on a form after uploading JPG, PDF attachments (KB0635393)
- IE11: When adding a filter widget to a homepage, scroll bars are always shown on the widget as long ...
- UI Page "render_gadget_priority_incidents" causes performance degradation on IE11 if added to a home...
- Navigation pane does not load in IE/Edge when access to local storage is disabled (KB0634938)
- IE11: Selecting "Open in New Window" or "Copy URL" on a List V2 filter breadcrumb opens a blank page...
- UI15: Domain picker breaking on upgrade if instance does not contain UI16 plugin (KB0635412)
- Lookup choice fields cannot be searched within a list (KB0623154)
- How to identify and fix a broken form (KB0635235)
Workflow
Automate multi-step processes with a graphical workflow engine.
