Knowledge Base Weekly Digest: February 18, 2014

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Business Server map

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Graphically display configuration items that support a business service and indicates the status of those configuration items with a Business Server Map.

• BSM Map view fails to display CIs (KB0535075)
• The BSM Map does not display correctly when selecting a Map View with a Configuration Type record de...

Email

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Configure, diagnose and resolve issues with email and notifications.

• Forwarded emails with watermarks referencing a table not targeted by any inbound actions will not ge...
• Mail Client doesn't work when using Russian translation (KB0535014)

MID Server

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Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

• MID Server Down | A guide on how to restore the MID Server (KB0535040)

Mobile Browser

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Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

• When creating a module defining a "path," the system keeps adding a slash to the end of it, resultin...KB0535071)

Software Asset Management

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Track, evaluate, and manage software licenses and software uses using software asset management.

• Software installation data is deleted incorrectly by the SAM License Counters scheduled job (KB0534993)

User Interface (UI)

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Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

• plaintext tags in an Activity formatter break form rendering (KB0535016)
• Read only = false UI Policy on unlocked glide_list fails (KB0534950)

Work Management

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Manage work tasks that need to be performed on location using work management.

• When a work order task is cancelled, the personal stockroom items are not released (KB0535003)

Workflow

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Automate multi-step processes with a graphical workflow engine.

• Workflows fail to execute on all instances with a language other than English (KB0535000)