The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat. (Click to see all Chat Knowledge Base articles)
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications. (Click to see all CMS Knowledge Base articles)
- Issue Status page on ESS [CMS] portal does not load in tablet view (KB0540116)
- List of records on ESS fail to display when using tablet interface (KB0540118)
- In mobile devices, the CSS is stripped from CMS sites, making is difficult to properly execute a res...
Email
Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)
List Rendering
Manage related lists with list rendering (Click to see all List Rendering Knowledge Base articles)
Mobile Browser
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser. (Click to see all Mobile Browser Knowledge Base articles)
- [Mobile UI] Long content overlaps with other rows in the list (KB0542009)
- In the Mobile UI, the star icon for VIP callers is not displayed next to the caller ID field (KB0535...
- When External Authentication is enabled (SAML Auth), and the mobile app accesses the instance with e...
- [Mobil[Mobile] Client script having more than one function is not working on mobile interface (KB054...
- Unable to add short description when creating incident with iOS app (PhoneGap wrapper) (KB0538603)
- Mobile interface showing duplicate icons for [sys_ui_home_favorite], [sys_ui_home_section] and [labe...
Platform Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance (Click to see all Platform Performance Knowledge Base articles)
Platform Reliability
Troubleshoot and assess the reliability of your instance with platform reliability (Click to see all Platform Reliability Knowledge Base articles)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- Variable sets are not displaying in the intended order (KB0547042)
- no_filter attribute on list collector does not work if there is a Catalog UI Policy that sets read-o...
- Record producers still using deprecated function "calculatePriority" (KB0541855)
- Performance degradation on service requests (KB0535422)
Surveys
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys. (Click to see all Survey Knowledge Base articles)
- Survey notifications are not being sent when trigger conditions are set on the incident table (KB054...
- Migration to Eureka Survey Issue: the business rule's condition is limited to 254 characters (KB0546...
UI Policy/Client Script
Create and manage UI and client scripts with UI policy and client scripting. (Click to see all UI Policy/ Client Script Knowledge Base articles)
- UI Policy conditions do not apply if the variable value contains commas (KB0541512)
- After upgrade to Eureka: SEVERE *** ERROR *** GlideTagLibrary: class com.glide.ui.policy.UIPolicyEva...
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)
- Images or symbols are inserted in the wrong place in HTML fields when using IE11 (KB0541586)
- Tree Picker on Assignment Group does not show sub-groups or users when IN or STARTSWITH qualifiers a...
- Tagged Documents blank cards because plugin 'NG shared components' com.glide.ui.ng is not installed ...
- User perspective locked in to the last perspective used (KB0538831)
- Order guide reference variable autocomplete drop-downs are cut off when viewed through CMS site (KB0...
- Default glide.max_activity_size value can break Activity Formatter when long HTML is in place (KB054...
- Using the save action on a record returns to the wrong record after using the browser's back button ...
- Upgrade to Calgary Patch 6: Catalog Task activity no longer displays Variables in the Workflow Edito...
- list_edit_enable preference set to false when a list is personalized with glide.ui.list_edit set to ...
- List search (magnifying glass icon) is disabled if breadcrumb filter contains OR statement in UI14 (...
- [iFrame] page is scrolling indefinitely when trying to edit ESS pages (KB0538576)
- Setting the Tablet UI property glide.ui.tablet_enabled to false does not disable the tablet view (KB...
- When personalizing the variable form via the variables related list, it loses the form sections (KB0...
- When using Internet Explorer 9, the Form Designer opens with a blank page (KB0538413)
- UI Action Form button not working in Dublin (KB0538650)
- Attachment names appear as null when read ACL for the parent record has an ACL script that reference...
- Journal inputs do not word wrap in IE11 as you type (Microsoft textarea behavior change) (KB0541569)
- ESS Service Catalog: Reference field choice list gets cut off if field is at the bottom (KB0542969)
- Recent selections box for a reference field displays even when field is hidden on form (KB0542553)
- After Catalog UI Policy hides/shows a variable, throwFrameResize is called and causes slow running s...
- Setting multi-word choice list value from URL argument causes spaces to be rendered as %20 when spli...
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards (Click to see all Visual Task Board Knowledge Base articles)
- When using Internet Explorer, the UI14 interface does not work in Eureka when document mode/user age...
- Visual Task Board permission error editing Short Description from the pop-up card (KB0547013)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)
