Knowledge Base Weekly Digest: November 10, 2014

[britt_champeau]

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Change Management

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Minimize the risk of changes to the IT environment with change management. (Click to see all Change Management Knowledge Base articles)

• Outside Maintenance Window not properly handling multiple CIs (KB0541511)

Core Platform

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Manage fields, function and tasks within the ServiceNow platform. (Click to see all Core Platform Knowledge Base articles)

• HTTP Status 505 - HTTP Version Not Supported - while using Direct Web Services on Eureka (KB0542260)

Email

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Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• Auto- complete list count is not correct for email client To, Cc, and Bcc fields (KB0542844)
• The email.getSubject () and email.getBody() mail script accessors do not work (KB0542712)
• Email cluster domain controller connection loss may result in cluster being disabled (KB0542599)

General

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Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

• Determining if field type is causing issues with ODBC queries (KB0542651)
• Determining if missing ACLs are causing access issues with ODBC queries (KB0542655)
• Determining if custom integration is causing issues with ODBC queries (KB0542676)
• Determining if a secondary view is causing issues with ODBC database tables (KB0542671)
• Determining if a third- party tool is causing issues with ODBC queries (KB0542682)
• Determining if user is missing query role to view ODBC data (KB0542667)
• Determining if table fields are missing values in ODBC queries (KB0542664)
• Determining if an upgrade is needed for ODBC (KB0542680)

Import/ Export

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Migrate data from one instance to another. (Click to see all Import/ Export Knowledge Base articles)

• Importing Microsoft Projects should import resources assigned to the task (KB0541210)

State Flows

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Customize transitions from one state to another in tables derived from the Task [task] table and configure the system to perform work during transitions to specific states. (Click to see all State Flows Knowledge Base articles)

• State flows are not displaying field labels in the mandatory error message when the field (KB0542142...

Surveys

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Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys. (Click to see all Survey Knowledge Base articles)

• The Create Survey module does not function when glide.ui. escape_ text set to false (KB0542163)

Update Sets

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Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)

• Update Set Resources Page (KB0541835)