Knowledge15 - Resolution has Arrived!

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By: Tanya Shuckhart | Director, Marketing | Resolve Systems

We've had the warmest welcome from ServiceNow event and support staff and we're counting down the days until our first Knowledge15 event!   Sure, we'll be networking on and off the show floor, but being part of the guest blog (because we're a Silver Sponsor) allows us to be part of the online conversation too.

In fact that's where we've been able to glean valuable insight from our peers about what to expect at the Vegas show next week.   For example, there are copious amounts of learning opportunities: more than 200 breakout sessions, labs for the novice to the experienced developer, a hack-a-thon, and create-a-thon.   Wow!   Suffice it to say, there's no shortage of options to shape your company's specific knowledge journey.

As mentioned, this will be our first ServiceNow conference and we wanted to share some specifics about what that means to us here at Resolve Systems.

First, a little about Resolve Systems

We're very excited to announce our recent integration certification from ServiceNow!   This is great news for ServiceNow customers!   But first, a little about what we do:

Our Resolve Platform is specifically designed for IT operations, network operations, and customer care to resolve incidents.   It combines automation and process guidance to troubleshoot and resolve incidents faster resulting in lower MTTR. With Resolve, L-1 agents are empowered to handle more incidents and tackle more IT problems incidents using end-to-end automation, process guidance and   and a new concept we have pioneered called "human-guided" resolution automation.  

The power of ServiceNow's leading service management platform that excels in incident tracking, standardizing process and providing a single system of record is undeniable. Resolve complements this stellar technology with its own intelligent, market leading capabilities to accelerate incident resolution, present actionable dashboards, decision trees, and prescriptive knowledge with interactive automations - high-tech meets high-touch.   So customers can leverage the great investment they've made in ServiceNow to find ways to improve the handling and resolution of tickets without needing to swivel chair between multiple systems.

Knowledge15 Expectations

We're thrilled about attending the Knowledge15 conference for a host of reasons but here's our top two:

1. It's an ideal venue to engage directly with customers who are looking beyond incident handling, they're looking to significantly improve the time it takes to resolve incidents altogether;
2. We get to rub elbows with fellow technology partners in the ecosystem and continue to build integrations and collaborative solutions that offer compelling value for our joint customers.

Sponsoring Knowledge15

Sponsoring gives your company that added, measurable brand visibility. This means a greater chance for sharing new, innovative technologies and solutions to address customer and prospective customer needs and pain points. And we're looking forward to meeting as many of you as possible in Vegas!

  Ready. Set. Go!