How do you effectively implement ServiceNow Knowledge Management Governance for your organization (or client)? It's important to understand the Knowledge Management Framework and the pieces involved such as: the process, governance, roles and responsibilities, and ultimately...how to measure success!
In my latest video, I cover all of the above as well as include some additional information related to: structuring, capturing, using, and improving your knowledge management system. Additionally, there's a walk through of the knowledge block feature using a real world scenario and finally...I offer suggestions for what you could include in your own knowledge content styling guide that will assist with providing publication standards and consistent messaging!By the end of the video, you'll have the tools and information you need to help establish a well governed, maintained, and supported knowledge management system.
