Manage Online Software Licenses in Istanbul and earlier

Community Alums · ‎07-06-2017

I've been asked through the years about how to manage licenses for Software-as-a-Service with Software Asset Management (SAM) in ServiceNow. Things are changing in the Jakarta release, but if you are currently working with SAM, here's a quick 25-minute video that walks through the basics (I recommend opening it full screen or viewing on YouTube directly to be able to see this better):

Quick bullets of what is covered:<ul><li>Use the Software Usage [cmdb_sam_sw_usage] table to track usage</li><li>The data to populate this table comes from the online software's management console</li><li>Import the data</li><li>Create the Software Model and Software Counter from the newly created Discovery Model</li><li>Set the License type to something based on the Software Usage table</li><li>Add Software Licenses</li><li>Count licenses to determine compliance</li><li>Use the Last scanned date as a filter on the counter if you pay on some timed basis based on usage</li><li>Publish the Software Model to the catalog to make it available for end users to select</li></ul>

Manage Online Software Licenses in Istanbul and earlier

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