Move over wiki, the new product documentation site is live!

[bianca_vaccarin]

Over the past few months, we've been sharing information about the new product documentation site.   Now, you can check it out for yourself. The site is live!

The new site design is all about creating a better experience for you:

• Improved search
• Easy to browse hierarchy of content
• No log in required to submit feedback
• Ability to save one or more topics as PDF or print them out

Here's how to get started with the product documentation site.

On the new site, you'll find all the Geneva product documentation and a link to the wiki for Fuji and earlier content.   The wiki will remain for pre-Geneva content until all of our customers have upgraded to Geneva or beyond. To get started with Geneva, and upgrade your instance see It's Geneva Time! Are You Ready to Get Started?

After you start using the new site, let us know what you think.   You can give us feedback on the product documentation and the new site by commenting on this blog post or using the new site's Send feedback link.

For information on some of the enhanced functions the new doc site provides see:

• The future of the ServiceNow wiki
• New documentation site: organized to help you find answers fast
  
• New product documentation site: automation, feedback & flexibility
• New documentation site: a more Powerful Search

*Bookmark the new doc site, if you plan to upgrade to Geneva.

[Steve Gibson]

Hi bianca.vaccarini,

Your link is going to https://community.servicenow.com/docs.servicenow.com rather than https://docs.servicenow.com  

[bianca_vaccarin]

We must be on the same wavelength. I just updated it!

[calicea]

There is an issue accessing Redirecting...

I was able to view the Geneva Release notes and now can get into it.   Has anyone been able to dwonload the Geneva Release Notes since it has gone GA?

Please attach for me.

[sharonfingold]

Please try again and let us know if you still have the problem.   Thanks!

[calicea]

I found what the issue was.   Company VPN policy blocking accessing this site.   I disconnected and was able to view the Geneva Release site.

[Joe45]

Hello Sharon, on our network I can't access https://docs.servicenow.com/ - and I think that we have an open access to the Internet.   Last week - I could see the documents on the same address without problems...?

[calicea]

I agree with Johannes.   I was able to view the link with vpn on.   I have actually open a HI Ticket and am troubleshooting with SNOW Support.   Will provide more on this.

[sharonfingold]

Hi Carolos, I'd like to follow up on your ticket to see if we can help.   Please email me the ticket info at sharon.fingold@servicenow.com.   Also include any info about the last time you were able to access without problems.   Thanks!

[sharonfingold]

Hi Johannes, we'd like to resolve the problem and need more details.   Would you email me at sharon.fingold@servicenow.com so I can get some more details?   Thanks!

[amy_bowman]

Hi Carlos - We are investigating this and have located your incident. We will let you know as soon as we find out where the problem is occurring.