Hello Suzanne,Many thanks for these improvements - For me it works greate !Are there any plans - that we can use the same functionality for our customers on our instances ?Beside the announced "Service Portal" -> functionality to create the same dyna...

Hello Sharon, our IT hat to unlock the URL on a URL filter — now it works for our company !Thanks and Best Regards,Joe

Hello Sharon, on our network I can't access https://docs.servicenow.com/ - and I think that we have an open access to the Internet.   Last week - I could see the documents on the same address without problems...?

Lync Integration - we would appreciate ! & eye catcher/business for snow...