Hi all,
We've also today put out a handy little guide on how to customize an instance without scripting:
http://wiki.service-now.com/index.php?title=Ways_to_Customize_Without_Scripting
It's a good place to start when figuring out how to fulfill a business requirement in the quickest way possible.
As always, questions/comments are welcome.
Guy Yedwab
SNC Documentation
