New Service Catalog items available on Now Support (HI)

[reachvikas]

The Now Platform's Service Catalog allows you to automate key workflows so that your customers can self-serve. ServiceNow also has a service catalog that makes it easy for our customers to submit requests and work more efficiently.

Now Support (HI) offers a range of catalog items for you to shop, from instance management to general user access. We've automated several common requests that don't require a support agent and made them available 24/7 - so you can move at your own pace.   

Note: Based on your role, you will see different shopping options in the catalog on Now Support.

Overview of the Now Support Service Catalog

When you access the Service Catalog, you can shop for key tasks and activities to perform on your instance. Simply make your choice, and our automated workflow will take care of the rest. Use the Now Support Service Catalog to request certain plugins, rename your instance, perform a zBoot, and more.

What's new in the Now Support Service Catalog

To better meet your needs, I recently added or enhanced several catalogs. These blog posts describe the catalogs, their use cases, and their benefits:

• Database Footprint
• Rename your Instance
• List of Available Backups of an Instance
• Requesting an Instance Restore
• Retire an Instance

I’ll be adding new catalogs regularly, so that you have more control over your instance(s) and user(s).

All Service Catalogs items available on Now Support (HI)

Depending on your role on Now Support, you'll have access to certain catalog items. Shop from the Now Support Service Catalog to easily and efficiently complete key admin tasks and workflows without opening a case.

 

Cloud Infrastructure

Create new user

VPN Requests

 

 

Instance Management

Activate Plugin	Admin Password Reset (Non-Prod)	Database Footprint
Instance Restore	List of backups for the instance	Manage On-Premise Instance
My IP Information	Remove Demo Data	Rename an Instance
Reprovision Email	Retire an Instance	Upgrade an Instance
zBoot an Instance (Non-Prod)

Now you can access most of these catalogs via Now Support mobile app!

Have an idea for a new Catalog item we can add to Now Support? Comment below with what you'd like to see us automate!